Customer Service and Aftercare

Quick, helpful responses to Queries

Even with a great product, you may have specific needs, concerns, or issues that arise. If our customer-only troubleshooting guides or information pages don't solve your issue, then get in touch.

Expert knowledge of our product

This is something you won't find elsewhere. Our Stray Star GPS Tracker has a unique firmware which we have expert knowledge of, so can assist with best usage in overcoming any misunderstandings or niggles.

If you ever need a new battery or happen to crack your casing - we can help, rather than having to purchase again.

All of our testimonials are real, verifiable, and were sent in without our asking for them.

Customers Include:

Domestic carers
NHS
Alzheimer’s Society
Regional Police forces
Local government councils
Care homes, Schools
Rehabilitation centers
Cautious parents
Travellers / Employers

Lots of Great Information

We provide excellent manuals and online Help Portals for customers, packed with extra details, tips and advice for best usage.

But to make sure your expectations are met, please do read through the product page carefully to make sure you have a good understanding about what the trackers can do and how they are used.

We’re more than happy to assist in solving any issues, ambiguities or misunderstandings about using a GPS Tracker before or after you make a purchase. We're also happy to help with any specific usage issues you might have - people's contexts and situations vary widely. If there is anything you are not sure of or need clarification on, get in touch and we’ll do our best to help.

We’re always keen to improve the site to make sure we’re being as informative as possible for our customers.

If Things Don't Go As Planned

Despite providing detailed manuals and troubleshooting guides with our GPS Trackers, sometimes it's only natural that customers might purchase in error or find them unsuitable. For example, the person you're tracking might not be happy with it.

We’ll always do our best to help, but you can also return it to us within 7 days if you’re not happy. We will then refund the item minus a £5 postage/restocking fee. We reserve the right to refuse a full refund if the packaging is not in perfect condition, or if all the supplied accessories are not included and in their original condition. Refunds or replacements will not be given for accidental damage, misuse or negligence.

Free Firmware Updates

We'll Swiftly Take Care of Any Faults

In the unlikely event that an item is found to be faulty on receipt, or develops an internal fault within six months (that is not due to accidental damage) then we’ll offer to replace your device. On most occasions, perceived faults are a result of misread instructions, incorrect usage or mobile carrier blindspots. For this reason, we encourage detailed feedback about any usage issues or faults, via the contact page, and in the first instance we’ll do our best to help you solve the issue.

“Your customer service is a credit to you. Will certainly tell my friends about you.”Steve

"Outstanding customer service! Thank you so much"Karen

"The customer service and aftercare with this company is excellent. I have had a couple of queries & their on line service response is quick and extremely helpful. Many thanks would highly recommend"Susan

“Thanks very much for your outstanding service, my GPS tracker arrived the next day. I shall certainly use you again, and praise your service to my friends.”Mr Marshall

"The tracker came almost instantly, the instruction booklet gave full and straightforward details and the tracker has proved its worth from day one. And now, thanks to your quick and helpful response I no longer have that ‘niggle’- it’s just as it says- you really are there to help! Full marks all round! Thank you!"Barbara

"I have to say that you offer customer service that is well beyond the norm; have you tried ringing EE or Vodafone recently!! All the best"PG

"Thank you for the promptness in shipping out and delivering the new GPS. I received it today. It is working well and has already been activated. Thanks again for your wonderful product and your incredible service. I am completely satisfied and thoroughly impressed!"Mr Varnum, US

“Thank you very much for responding so quickly. I have tried what you suggested. Can I take this opportunity in thanking you for you help and assistance, you are an absolute star. Best wishes” Gary

“THANKS VERY MUCH FOR YOUR VERY EXPERT AND FAST RESPONSE TO MY ENQUIREYS. 10 STARS TO YOU. WITH THANKS”Mem

“I appreciate the effort in creating a website that clearly describes how to get the gps tracker set up and am further grateful for the very quick response in helping get this up and running fully.” Conrad

Learn more about our Stray Star GPS Tracker: packed with features, free pre-installed SIM card and plenty of great information, support and aftercare.