At the shopping cart stage, you can choose to add a free pre-installed SIM to your GPS Car Tracker order.

We install SIM’s from GiffGaff – a popular and growing SIM network in the UK who use the o2 network. We recommend you check first that coverage for o2 is good for your area.

A full step-by-step guide is given on a welcome sheet with the GPS Tracker on how to activate the SIM (you will create your own online account with GiffGaff when doing so). When you activate the SIM with £10, you will also receive another £5 free credit on top.

If you wish to use your own SIM – for example you have a different stronger network for a rural area, or you have a SIM lying around with credit that you want to use – then you can install your own. The GPS Car Tracker is not locked to any particular network, and we only pre-install SIMs to make life easier.

The costs are very cheap – please read more about SIMs and Ongoing Costs here. 

Please see the full page about SIMs and ongoing costs here.

Briefly though, it costs:

• 10p each time you receive a location text
• 10p per megabyte of data (amounts to only 30p per month if using online tracking as the data packets are so small)

However, if you think you'll be a heavier user, you can also opt for a £6pm inclusive 'Goodybag' whenever you like, which includes unlimited texts and data for online tracking. This is only economic if you're like to be receiving more than 60 location texts a month.

Texts and calls to the GPS Car Tracker will be included in your own mobile's standard text/call rates - although you won't be charged for calling for a text location (as it doesn't answer the call).

There are no more ties, fees or charges to pay us.

You aren't locked into a contract with the SIM provider.

Setting up online tracking is free.

The inbuilt rechargeable battery lasts for up to six months on standby, whereby you can 'wake' it with a location request. 

Very frequent text locations / GPS activity / constant online tracking uploads can reduce the battery life to around 13 days, so the time between charges will vary according to usage. 

The GPS Car Tracker will send you a low battery text when the battery is running low. 

It takes about 7-8 hours to fully charge, using the included micro-USB lead (you will need to use your own USB plug). 

When you activate the SIM inside the GPS Car Tracker, you will have a unique phone number for it. You can share this with anyone who can then call it to receive a location by text. 

Three users can be authorised to receive text alerts (e.g. geo-fencing, speed, low battery). 

If you set up online tracking, then you can share the username and password for anyone to access your online tracking account.

After our SSL-secure cart and checkout pages, you will receive an email confirmation with details of your order. We’ll soon send a second email to let you know its on its way (these are the only automated emails you'll get - no  endless marketing or newsletters!)

You’ll then receive your GPS Tracker via Signed For mail. We do our best to dispatch orders as soon as possible, often they arrive the next day.

Inside you will find a welcome sheet explaining how to activate the pre-installed SIM card, with simple step-by-step instructions that only take a few minutes. You’ll then have the unique phone number for your new tracking device.

There are clear instructions for everything you need to know – but if you do get stuck – no problem – we’re here to help.

If after a brief trial you decide that its not suitable for your needs or situation, then again just get in touch and we’ll arrange for a return. Otherwise we’re confident you’ll find it exceeds your expectations and delivers that much wanted peace of mind.

GPS signals are available all over the world - the only limitation is cell network coverage and 2G availability.

We pre-install GiffGaff SIMs (more info here) for UK customers, which have very cheap international roaming rates, so they're ideal for local holidays.

However, this device is a 2G device only, and therefore will not work on networks in Canada, Australia, NZ or the US. These countries have disabled their 2G network. 

You will also need to ensure that you source a SIM from the country you're planning to use it in, if outside of EU. Switching SIM cards is very easy - the slot is under a rubber seal. 

We deliver anywhere in the world.

You can call the GPS Car Tracker (with a single ring before hanging up) to get an instant reply to your phone with location coordinates – clicking on the link in the text takes you straight to the location on Google Maps.

The GPS Car Tracker can tell you when someone drive too far – and also exactly where they are. This can also be useful for theft alerts - if you set the radius to be very small, then you'll be notified once it leaves the area.

With a simple text command, you set a radius from wherever the tracker happens to be when the function is set (e.g. home). If the GPS Car Tracker then strays beyond that set limit, then an alert warning text is sent to up to three alert phone numbers.

You can also set the geo-fence to alert you if it goes into the area, rather than out of it. So if there's a particular place you want to be alerted if someone visits, then this might be useful.

You can also set up geo-fence zones using online tracking, and receive notifications via an app instead. This is free to set up and use - you will only pay approx 30p per month for the data costs from your SIM's PAYG account.

Log into a website to see the live location of the tracker and where it has been

This is an optional feature that you can use. The GPS Car Tracker can continually upload its location to a website that you can log into via website or app (all free to use) – which makes tracking even easier. E.g it can also be very useful to see what route a driver takes - whether a vulnerable adult, an employee or a friend/relative borrowing the car.

We provide a step-by-step guide with the

 GPS Car Tracker on how to get set up for online tracking, and it takes just a few minutes. Some customers find this easier than texting the GPS Car Tracker for a location.

See history of the GPS Tracker’s movements

When you log in, you can view the last 30 days of the GPS Car Tracker’s history. You can select by date to see the tracker’s movements. Each point on the map carries a date and time, so you can see exactly when and where it went.

A free service - only pay around 30p pm for data costs

Most other Vehicle GPS Tracking companies charge for online tracking – up to £30 per month subscription. We provide access to this feature for free. If you choose to have a free SIM pre-installed in your device, then it only costs about 30p per month for data use from your pay-as-you-go credit (this is because the data packets are very small).

There are some limitations to using a GPS Car Tracker:

GPS accuracy can reduce or be lost altogether if the vehicle is heavily covered (e.g. a multistory carpark, garage). GPS signal will also be affected by where you place the GPS Car Tracker. An optional antenna is included to boost the signal if the device is installed inside the vehicle.

As the GPS Car Tracker uses a SIM and relies on mobile networks to make and receive texts, there may occasionally be blackout periods where the network is lost (as with any mobile phone, e.g. if there is a local mast tower fault). Therefore, relying on the GPS Car Tracker shouldn't encourage a situation where a person would be in danger without it.  

The GPS Car Tracker preserves battery life by going into standby between location requests. Sometimes when locating, it might not have had a good enough chance to acquire a signal. You may occasionally need to request a second location if the first isn't successful. 

We offer excellent aftercare, and want to ensure that you make the most of your GPS Car Tracker.

You will receive a step-by-step guide to activating the SIM, as well as a manual outlining the GPS Car Trackers functionality and usage.

There is also a secondary information portal, offering further detail and clarification on functions and usage.

If you do still get stuck at all, simply email through the contact page, and you'll typically receive a reply or call within the hour to assist.